Privacy Policy for Vizhil Services

At Vizhil, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By accessing and using Vizhil’s platform, you agree to the practices outlined in this policy.

1. Information We Collect

To provide you with the best possible experience, we collect the following types of information:

We may collect personal information when you sign up, book a service, or communicate with us. This includes

• Name
• Contact details (phone number, email address, address)
• Payment information (debit/credit card details)
• User profile and preferences
• Service history

We may collect non-identifiable information automatically through cookies and similar technologies

• IP address
• Browser type
• Device information
• Usage data and analytics

2. How We Use Your Information

We use the information collected for various purposes, including:

• Service Fulfillment: To process bookings, manage appointments, and send service-related notifications.
• Payment Processing: To process and manage payments securely through trusted third-party payment processors.
• User Experience Enhancement: To improve and personalize your experience on our platform based on your preferences and service history.
• Communication : To send you service updates, promotional offers, and newsletters (with your consent).
• Security & Fraud Prevention : To detect and prevent fraudulent activity, ensure account security, and safeguard our users.
• Compliance :: To send you service updates, promotional offers, and newsletters (with your consent).

3. Sharing Your Information

Vizhil only shares your personal information in the following cases:

• Service Providers: We share limited personal information with trusted service providers (plumbers, cleaners, electricians, etc.) to fulfill your service requests.
• Payment Processors : Your payment information may be shared with secure payment gateways for transaction processing.
• Legal Obligations : If required by law or in response to valid requests by authorities, we may disclose your personal information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We take the security of your personal information seriously and have implemented the following measures:

• Encryption: Sensitive data such as payment information is encrypted during transmission
• Access Control : Only authorized personnel have access to your personal data.
• Regular Security Audits: We regularly review our data security practices and update them to counter new threats.

However, please note that no method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we hold about you.
• Correction : If your personal information is inaccurate, you can request corrections
• Deletion: You can request that we delete your personal information, subject to certain legal restrictions.
• Data Portability: You have the right to request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at +91 8925919589

6. Cookies & Tracking Technologies

We use cookies and other tracking technologies to:

• Enhance user experience by remembering your preferences
• Monitor site traffic and usage patterns
• Serve relevant ads based on your browsing history

You can control or disable cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

7. Third-Party Links

Our website or app may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies before sharing your personal information with them.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete such information.

9. Updates to This Privacy Policy

Vizhil may update this Privacy Policy from time to time. When we make significant changes, we will notify you by posting a notice on our platform or via email. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Phone :+91 8925919589
• Mailing Address : 1/478, Laxmi Nagar, ThottathuPalayam, Tiruppur, Tamil Nadu 641602